Just wanted to say a few things…

It has been about two months since our last blog entry. We’ve been meaning to write something up, but we’ve been really busy working on all the new features you’ve been requesting (version 2.3 will be simply amazing btw!)

Yet, we never imagined that our next blog post would be about this.

Here is the story. Two days ago a developer of a competing application decided that instead of working on his software, he would go into iTunes, create about ten different accounts, and spread lies and misinformation about what our application does.

So first of all, let’s set the record straight. We have not, we do not and we will not ever sell your personal information to anyone. Period. End of story. Hopefully this clears things up.

That being said, we get a lot of emails and tweets thanking us for such a wonderful application and until now, we haven’t asked for anything in return. Unfortunately, circumstances have changed. We now need your help and in a way this is our call to action to you, each and every one of you.

Problematically, those fictitious reviews and fake accounts have rated each others reviews as “Helpful”. This pushes the spurious reviews to the top and scares away new and existing users. So instead of spending today working on software development, we pretty much spent all day answering people’s emails and concerns on this subject.

So, this is where you, our awesome users, can help us:

First, launch iTunes by clicking on this link.

That link should display all the fictitious reviews. They are easily identified by a very similar writing style and by having been written on the same day. You will see about ten of them from usernames such as 90sMusic, theTechGuy18, KenyeWest, listenhererightnow, googlereader, blitzcrank, etc.

We need your help discrediting these reviews. You can do this by clicking on the “No” link in the “Was this review helpful? Yes/No” section at the bottom right-hand corner of each review:

If enough people choose “No”, the helpfulness ratio will go down and the reviews will automatically demote to the bottom and out of sight.

In exchange for your help, we promise to our users that we will only spend our time on improving our software and adding features; never on stunts like this. We are engineers. We like to write code. And, we want to bring you the best applications possible. It is simply not fun when lawyers get involved and take our time away from that.

Thank you for your help and support,

– WhatsApp Inc. team

…and to the developer of the competing app, who shall remain nameless, we have four words for you: “karma is a bitch”. And if you don’t like those four words, here’s four more: “We have retained counsel.”

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25 Responses to “Just wanted to say a few things…”

  1. Nemo Says:

    hey don’t worry we all here because of you and we wont let you down guys

  2. Alan Aurmont Says:

    I’ve reported a concern about all the fake reviews by explaining your predicament in detail and leaving a link to this blog. Good luck!

  3. Baptiste Says:

    You are doing a great job! I wish I could help you too but I have a spanish account and cant do anything. If friend gary does that in spain I will be there to help u!
    Keep working like this!

  4. dynek Says:

    You have to face it guys: your good job makes someone jealous :D

  5. Sylko Says:

    Do not worry about those bad reviews. The best advertising is that we do with our friends. Your application is simply brilliant. Keep looking forward and do not waste your time on this. We continue to trust you.
    Thank you for all your work

  6. William Forsyth Says:

    People always want to rain on your parade, I’m sure you’ve got a tonne of people already, discrediting these stupid,unhelpful reviews. Keep up the good work!

  7. Deadman Says:

    Done as mention !
    What’s app rocks !

  8. Juanfran Says:

    hi, I have a Spanish account in iTunes and canĀ“t do anythng for you at this time. in Spanish AppStore, your app have the best ratting and five stars in all comments..

    • Piggeldy Says:

      If you have a spanish or whats-o-ever account and want to support the whatsapp team here, you can change the country by scrolling all down within the app store where on the right bottom the flag of your country is shown. switch to the us app store and there you go – you can now rate those reviews.

      btw: I somehow had to smile on the “my girlfriend left me because of whatsapp”, although it’s completed nonsense. rated it to be not helpfull, that’s for sure ;-)

  9. Max Says:

    Hey guys,
    Again, I’m sorry that u have to waste time, effort and now money to fight this.
    I like the “4 words” you posted. Both. And hopefully both will make them pay at last.

    I understand that you don’t wanna make their name public, and I can respect that. However, at some point, people should know who they are because no one wants to support products from a company or individuals that
    resort to such pitiful tactics and defamation to get customers.
    And I really hope that you guys are able to crush them in court if it gets there.

    Wish you all the best and I will certainly continue to spread praising words about your app and dedication to customer service.

  10. Scott Johnson Says:

    I just left a ton of feedback on the reviews. I bumped up a bunch of positive reviews and knocked down plenty of reviews that are obvious lies. When a 1-star review complains that the app doesn’t work, it’s definitely false. I know this app works, and I have been happily using it for a few weeks now. Can’t wait to see the next version. :)

  11. Jason Carlin Says:

    Hey guys,

    On behalf of the entire textPlus team (yes, we’re also a competing app), we’re very sorry you’ve had to deal with these nefarious tactics. We’ve witnessed similar suspicious App Store activity in the past, so you have our sympathies.

    I’ll look forward to seeing you guys back out on the battlefield!

  12. Fernando Says:

    Hey guys! We are here to support! We know your application is great! I already left my review..

  13. Erin Says:

    Hey yeah we’re all here for you! I simply just LOVE WhatsApp!
    I think they’re now using the same tactic to vote ‘No’ on our comments though >:/

  14. Johnny Lau Says:

    Your application is well polished and stable compared to others in the market (only from what I tested so far…). No offense to other competitors…

  15. Nemi Says:

    This information was what initially scared me away from Whatsapp. I will definitely be downloading it now. ^_^

  16. tcdriver Says:

    great app! i just did my part for you. happy to do it.

  17. Chris Pyne Says:

    Whatsapp is one of the if not the greatest app for iphone and i am pleased with the excellent work you wonderful people have put into it, some one needs to randomly post the perps, if i knew who it was i would post it and do it under my name! these people are dispicable and wont be able to slow us whatsapp we are all in this together! Keep the fire burning whatsapp!!! Keep di fire burnin!!! 1 love

  18. jassim Says:

    Dont worry guys , we are all with u =)

    WhatsApp group from kuwait =)

  19. Vincent Young Says:

    Flow Messenger dev here(competing app too =p), and just wanted to show some support for you guys as well. It sorta sucks that developers have to sink so low, and make unfounded claims against other apps to get ahead. But sooner or later, things will come back to bite them.

    I’m glad that you guys are doing the right thing, and not going down to their level. Keep up the good work with Whatsapp!

  20. Jon Lerner Says:

    Hey WhatsApp guys,

    Jon from Enflick, Inc. here (TextNow, MessageNow). Just stumbled upon what happened with your ratings. I’m glad to see your fans helped you out, and I hope in the future we can have a platform where cheaters like that are quickly weeded out by the community.

  21. Khalid Alkelabi Says:

    Did my best to help and even added a review. Keep the good work guys and please do something to speed up BBM integration.

  22. Key Says:

    Just wanted to say that you app is proberbly in the top 5 apps out there for iPhone, keep up the excellent work ! Actually Apple should pay you guys a fortune and integrate your app directly into the phone app, it would save an icon on the springboard, and make the phone app compleat.

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